The only way to capture and measure trends is through primary scientific surveys - done every year. Purchase 2010 report.

Facts. Logic. Action.

MORTECH, LLC’s work is meant to be a cornerstone of our clients’ strategic planning and execution. Our studies are designed to provide raw material for building strategic planning scenarios. Combining our primary research and our client’s direct market experience captures the many business uncertainties that are the reality of today’s world. Clients benefit most from being able to assess the costs, the risks, and the disadvantages of not having this level of knowledge about their business environment. Our work is a catalyst to client’s management consensus about the near and far future. Plans become fact-based, logical, and actionable.

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The primary objective of our work is to supply decision makers with the insight and means to think about and plan for the future. Our intent is to facilitate

Unfiltered feedback from the marketplace

More fully-educated decisions

Balanced approach to the short and the long term

Reduced retracement of managerial actions

More efficient use of investment capital

Insight into more profitable ventures and acquisitions

Our contribution to scenario-based strategy confronts and deals with uncertainty and leads to a strategy that is focused, specific and has built-in flexibility. Clients of MORTECH, LLC benefit from being more disciplined in assessing the consequences, the costs, and the risks of not having the breadth of knowledge to guide them into the future.

Recently

Improving Loan Volume, Borrower Experience at 2012 MBA National Technology in Mortgage Banking Conference & Expo

What: In today’s technology-driven world, borrowers demand the control afforded by an online lending experience that allows them to shop and compare all aspects of home purchasing and refinancing.

This panel session will explore how lending institutions of any size can best prepare themselves to accommodate a tech-savvy generation that expects instant gratification as well as a transparent, user-friendly online shopping experience. Attendees will gain a greater understanding of how to use technology to deliver a consistent, positive consumer experience while providing timely disclosures and adhering to compliance requirements.

Who: Jeff Lebowitz, owner, Mortech LLC will show how quality and market share combine to affect lenders’ ROI.

Cathy Blaszyk, vice president of lender services for ClosingCorp
Lawrence Huff, co-founder and co-CEO, Optimal Blue; and
Rebecca McDonald, vice president of Business Consulting, Quicken Loans.

When: Monday, April 23, 2012, 3:15 – 4:30 p.m. MST

Where: Arizona Biltmore, Phoenix; Frank Lloyd Wright Ballroom, Salons A-B

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Investing in quality improvement is just common sense. Isn’t it?

Lenders increasingly are taking notice of the need for quality – quality of data, quality of service, etc. Statistical analysis of a large database of businesses shows that superior quality can increase returns to the company investments. The chart also shows that if superior (perceived) quality is combined with increased market share, the returns are all the greater.

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Approaching quality requires understanding how a change impacts the entire operation.

Quality as Strategy – The Basics

Quality as perceived by customers (not vendor or lender) is correlated with increased profitability
Customer experience is related to profitability through a complex chain of events
Customer service requires new concept of lending
Lenders are more focused on compliance and costs than on customer experience
Perceived quality, absolute and competitive, can be confirmed only through systematic surveys.

For more than twenty years, MORTECH, LLC has built a reputation for identifying and verifying strategy using sound statistically reliable survey techniques. With our proprietary database of potential respondents, we can quickly survey customer and non-customers to validate your strategy and that of your competitors. When it comes to analyzing and supporting quality-as-strategy in your firm, we should be your first call.

To discuss your requirements, call Jeff Lebowitz at (203) 738-9429.

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MORTECH, LLC is the premier provider of research on lender attitudes, behavior, and their use of technology. MORTECH briefs its research clients and prospective sponsors on how its annual study gives them a new view of how the mortgage industry is changing.

LPS - A lesson in Creating Value
Back in the late 1970's and early 1980's I worked in corporate development at New York-based Chase Manhattan Bank. The banking business was difficult then. In 1975, Chase took enormous write-offs in its real estate loan portfolios. LPS is a case study in how a small technology company rode the crest of change and innovation in the mortgage industry to become a dominate provider. . . LPS - A lesson in Creating Value
Back in the late 1970's and early 1980's I worked in corporate development at New York-based Chase Manhattan Bank. The banking business was difficult then. In 1975, Chase took enormous write-offs in its real estate loan portfolios. LPS is a case study in how a small technology company rode the crest of change and innovation in the mortgage industry to become a dominate provider. . .

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MORTECH, LLC
2600 NW Champion Circle
Bend Oregon 97701
(203) 738-9429 Email Us