The only way to capture and measure trends is through primary scientific surveys - done every year. Purchase 2010 report.

Jeffrey A. Lebowitz

Jeff Lebowitz is known throughout the mortgage industry for his analytical series, MORTECH, the Survey of Business and Technology. Since 1988, the MORTECH surveys have recorded the many sides of how lenders relate technology to their businesses.

Through scientific survey sampling, MORTECH quantifies lenders’ demand for and adoption of information technologies. MORTECH research is based on Jeff’s thirty years in market planning and business strategy development in the financial services industry.

Jeff has been a senior planning and development officer for the premier financial organizations in the world – Citicorp, Chase Manhattan Bank and Fannie Mae. While at Fannie Mae he acquired and ran Fannie Mae Software Systems (now a part of ISGN). He also did an obligatory stint with an e-commerce start-up. Jeff served as chief technology and development officer for the electronic mortgage exchange, Pedestal.com.

Jeff’s unique array of planning and development experience recommends him as a well-qualified observer and commentator on mortgage lenders and the technology they use.

Recently

Improving Loan Volume, Borrower Experience at 2012 MBA National Technology in Mortgage Banking Conference & Expo

What: In today’s technology-driven world, borrowers demand the control afforded by an online lending experience that allows them to shop and compare all aspects of home purchasing and refinancing.

This panel session will explore how lending institutions of any size can best prepare themselves to accommodate a tech-savvy generation that expects instant gratification as well as a transparent, user-friendly online shopping experience. Attendees will gain a greater understanding of how to use technology to deliver a consistent, positive consumer experience while providing timely disclosures and adhering to compliance requirements.

Who: Jeff Lebowitz, owner, Mortech LLC will show how quality and market share combine to affect lenders’ ROI.

Cathy Blaszyk, vice president of lender services for ClosingCorp
Lawrence Huff, co-founder and co-CEO, Optimal Blue; and
Rebecca McDonald, vice president of Business Consulting, Quicken Loans.

When: Monday, April 23, 2012, 3:15 – 4:30 p.m. MST

Where: Arizona Biltmore, Phoenix; Frank Lloyd Wright Ballroom, Salons A-B

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Investing in quality improvement is just common sense. Isn’t it?

Lenders increasingly are taking notice of the need for quality – quality of data, quality of service, etc. Statistical analysis of a large database of businesses shows that superior quality can increase returns to the company investments. The chart also shows that if superior (perceived) quality is combined with increased market share, the returns are all the greater.

quality roi chart 2012-04-10_101737.jpg

Approaching quality requires understanding how a change impacts the entire operation.

Quality as Strategy – The Basics

Quality as perceived by customers (not vendor or lender) is correlated with increased profitability
Customer experience is related to profitability through a complex chain of events
Customer service requires new concept of lending
Lenders are more focused on compliance and costs than on customer experience
Perceived quality, absolute and competitive, can be confirmed only through systematic surveys.

For more than twenty years, MORTECH, LLC has built a reputation for identifying and verifying strategy using sound statistically reliable survey techniques. With our proprietary database of potential respondents, we can quickly survey customer and non-customers to validate your strategy and that of your competitors. When it comes to analyzing and supporting quality-as-strategy in your firm, we should be your first call.

To discuss your requirements, call Jeff Lebowitz at (203) 738-9429.

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MORTECH, LLC is the premier provider of research on lender attitudes, behavior, and their use of technology. MORTECH briefs its research clients and prospective sponsors on how its annual study gives them a new view of how the mortgage industry is changing.

LPS - A lesson in Creating Value
Back in the late 1970's and early 1980's I worked in corporate development at New York-based Chase Manhattan Bank. The banking business was difficult then. In 1975, Chase took enormous write-offs in its real estate loan portfolios. LPS is a case study in how a small technology company rode the crest of change and innovation in the mortgage industry to become a dominate provider. . . LPS - A lesson in Creating Value
Back in the late 1970's and early 1980's I worked in corporate development at New York-based Chase Manhattan Bank. The banking business was difficult then. In 1975, Chase took enormous write-offs in its real estate loan portfolios. LPS is a case study in how a small technology company rode the crest of change and innovation in the mortgage industry to become a dominate provider. . .

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MORTECH, LLC
2600 NW Champion Circle
Bend Oregon 97701
(203) 738-9429 Email Us