MORTECH, LLC is pleased to offer consulting services in the application of Speech Recognition technology. In as little a four weeks, MORTECH can tell you how Speech Recognition will make a competitive difference in your markets.

Speech Recognition is Proven Technology. Speech recognition technologies are now a proven tool for improved customer service, increased value of existing services, and reduced costs. Speech recognition is being deployed to enhance existing applications and to preserve existing technology investments.

Speech Recognition Is Cost Effective. A 2001 white paper from the University of Maryland Information Technology Support Center cited typical cost savings from speech recognition systems to be in the range of from 70 percent to 93 percent per call minute, as compared to the same call being handled by a customer service representative.

Customers Like Speech Recognition. A recent survey from Harris Interactive found that nine out of 10 consumers feel speech adds value to their interactions with companies versus touch-tone systems. Satisfaction amongst speech users was high, 80% of consumers said they were satisfied with their experience with speech. And more than 75% said they would use speech again.

A Short Cut to Analyzing the Potential of Speech Recognition. We have developed an analytical framework that will give you the information needed for you to judge how Speech Recognition can be applied for strategic advantage.

Analyzing Potential Application of Speech Recognition




For additional information on Speech Recognition, click here to download our white paper.

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Call Rich Bryan at (703) 362-0251 to discuss how we might help you.